Frequently Asked Questions

• How much are your management fees?

  Every association's needs are different, so we cater our services to our clients' specific needs. Our pricing is based on the scope of work for your community.

• What is included in the financial summary, and how often are they provided to the board for review?

  On the 15th of every month, you will receive a full financial report for the previous month and YTD reporting. These reports include profit and loss statements, balance sheets, delinquency reports, bank reconciliations, and bank statements.

• Does your company assist in the facilitating of annual audits and tax preparation?

  Yes. We will provide the association’s CPA with the proper documentation to file for the association. Key PA Property Management does not file tax reporting.

• What is your process for the collection of delinquent homeowner accounts?

  When Key PA Property Management takes over a new association, we work hand in hand with the Board of Directors to determine which delinquent accounts we should pursue. Once the accounts are determined, we will communicate with the owner, and they can either pay off their account or set up a payment plan. If they do not comply with our attempts, they will be handed off to a collection attorney to file a lien and collect funds. Key PA Property Management will maintain constant contact with the Board of Directors throughout this process. It is your community, and we are simply here to guide and follow through with your direction.

• What process do you have to mitigate the impact on the association if a manager leaves your company?

  Each Key PA Property Management office is independently owned, and through the Key PA Property Management system, we have ways to mitigate these situations should they arise. Key PA Property Management is also headquartered in Salt Lake City, Utah, where all the association’s information is stored. As a member of a community managed by Key PA Property Management, you can rest assured that your information and data will be stored in multiple locations. You can access it anytime should something happen to your manager or local office.

• What assessment payment options does Key PA Property Management provide to owners?

  Communities served by Key PA Property Management have a variety of payment options. Homeowners can pay by check, online via the portal, Bill Pay, the lockbox system, or credit card.

• Is your company a member of any industry organizations?

  Yes. Key PA Property Management is a member of the Community Associations Institute, a global organization dedicated to educating, training, and keeping our company up-to-date with the latest trends and legal changes in every state.